@article {1972511,
	title = {Where everybody knows your name: What big business might learn from small business concerning the prevention of workplace violence},
	journal = {Business Horizons},
	volume = {53},
	year = {2010},
	month = {2010},
	pages = {571-579},
	keywords = {Management},
	author = {Klotz,Anthony and Buckley,M R}
}
