@article {1971481,
	title = {Fake it to make it: Emotional labor reduces the racial disparity in service performance judgments},
	journal = {Journal of Management},
	year = {2018},
	month = {2018},
	abstract = {Service providers who are Black tend to be evaluated less favorably than those who are White, hindering opportunities for advancement. We propose that the Black-White racial disparity in service performance evaluations is due to occupational-racial stereotype incongruence for interpersonal warmth, and that more emotional labor is necessary from Blacks to reduce this incongruence. A pilot study manipulating employee race and occupation confirmed warmth and person-occupation fit judgments are lower for an otherwise equal Black than White service provider. We then demonstrate the racial disparity in service performance is due to interpersonal warmth differences in an experimental study with participants evaluating videos of retail clerks (Study 1) and a multi-source field study of grocery clerks with supervisor-rated judgments (Study 2). Furthermore, White service providers are rated highly regardless of emotional labor, but performing more emotional labor (i.e., amplifying positive expressions) is necessary for Black providers to increase warmth judgments and reduce the racial disparity. In other words, Black providers are held to a higher standard where they must {\textquotedblleft}fake it to make it{\textquotedblright} in service roles. We discuss implications for stereotype fit and expectation states theory, emotional labor, and service management.},
	keywords = {Management},
	author = {Grandey,Alicia A. and Houston,Lawrence and Avery,Derek}
}
@article {1971471,
	title = {Good Actors but Bad Apples: Deviant Consequences of Daily Impression Management at Work},
	journal = {Journal of Applied Psychology},
	volume = {103},
	year = {2018},
	month = {2018},
	pages = {1145-1154},
	keywords = {Management},
	author = {Klotz,Anthony and He,Wei and Yam,Kai Chi and Bolino,Mark C and Wei,Wu and Houston,Lawrence}
}
@article {1970306,
	title = {Not Too Tired to be Proactive: Daily Empowering Leadership Spurs Next-Morning Employee Proactivity as Moderated by Nightly Sleep Quality},
	journal = {Academy of Management Journal},
	volume = {61},
	year = {2018},
	month = {2018},
	pages = {2367-2387},
	keywords = {Management},
	author = {Schilpzand,Pauline and Houston,Lawrence and Cho,Jeewon}
}
@article {1977146,
	title = {The daily Effects of Humble (Caring) Leadership Depend on Whether the Leader is Abusive.},
	year = {2017},
	month = {2017},
	address = {Copenhagen, Denmark},
	keywords = {Management},
	author = {Schilpzand,Pauline and Cho,Jeewon and Houston,Lawrence}
}
@article {1979056,
	title = {Ethical Leadership and Positive Organizational Behavior: The Role of Value-Similarity},
	year = {2017},
	month = {2017},
	address = {Atlanta GA},
	keywords = {Management},
	author = {Houston,Lawrence}
}
@article {1979051,
	title = {An Examination of the Interplay between Impression Management and Gender on the Social Integration of Newcomers},
	year = {2017},
	month = {2017},
	address = {Atlanta GA},
	keywords = {Management},
	author = {Houston,Lawrence}
}
@article {1979061,
	title = {Undermining yourself: A moral emotions perspective on the consequences of social undermining},
	year = {2017},
	month = {2017},
	address = {Orlando FL},
	keywords = {Management},
	author = {Houston,Lawrence}
}
@article {1971476,
	title = {Who Cares if "Service with a Smile" is Authentic?: An Expectancy-Based Model of Customer Race and Perceptions of Service Interactions},
	journal = {Organizational Behavior and Human Decision Processes},
	year = {2017},
	month = {2017},
	abstract = {{\textquotedblleft}Service with a smile{\textquotedblright} improves performance ratings, but it is unclear whether that smile must always be authentic. We propose that reactions to a service employee{\textquoteright}s display authenticity may depend on the customer{\textquoteright}s race, due to a history of differential service experiences. Further, we propose that these experiences inform customers{\textquoteright} expectations, such that White customers are more likely than Black customers to expect friendly {\textquotedblleft}service with a smile.{\textquotedblright} To test this conjecture, we first confirm that Blacks have lower service performance expectations than Whites due to a history of mistreatment in a service context. In two experimental studies and a field study, we then show that authenticity is a stronger predictor of performance-based evaluations (i.e., exceeded expectations) for White customers than for Black customers. Our findings underscore the impact of the racially biased treatment that Black customers have come to expect and the challenge of pleasing a diverse customer base.},
	keywords = {Management},
	author = {Houston,Lawrence and Grandey,Alicia A. and Sawyer,Katina}
}
@article {1976076,
	title = {Withheld Disability Accommodation requests, perceived integration, and desire to stay},
	year = {2017},
	month = {2017},
	address = {Orlando FL},
	keywords = {Management},
	author = {Durban,Colleen and Baldridge,David and Houston,Lawrence and Yang,Liu-Qin}
}
@article {1976111,
	title = {Withheld Disability Accommodation Requests, Perceived Integration and Desire to Stay},
	year = {2017},
	month = {2017},
	address = {Orlando FL},
	keywords = {Management},
	author = {Durban,Colleen and Baldridge,David and Houston,Lawrence and Yang,Liu-Qin}
}
@article {1979076,
	title = {Can You See Me Now? Social Invisibility and Career Success for the Black Professional Class},
	year = {2016},
	month = {2016},
	address = {Anaheim, CA},
	keywords = {Management},
	author = {Jones,Kisha S. and Houston,Lawrence and Johnson,Tiffany D.}
}
@article {1979071,
	title = {An Issue-selling Perspective on Women{\textquoteright}s Leadership in Male-dominated Contexts},
	year = {2016},
	month = {2016},
	address = {Anaheim, CA},
	keywords = {Management},
	author = {Joshi,Aparna and Humphrey,Stephen and Houston,Lawrence and Dwivedi,Priyanka}
}
@article {1979066,
	title = {A New Perspective on the Personal and Social Consequences of Creating Fa{\c c}ades of Conformity at Work},
	year = {2016},
	month = {2016},
	address = {Anaheim, CA},
	keywords = {Management},
	author = {Houston,Lawrence and Grandey,Alicia A.}
}
@article {1979081,
	title = {Me According To Others: A New Perspective On Self-Presentations And The Socialization Of Racial Minorities},
	year = {2015},
	month = {2015},
	address = {Vancouver, BC, Canada},
	keywords = {Management},
	author = {Houston,Lawrence}
}
@article {1979086,
	title = {Sugar and Spice and Everything Nice: Predicting the Success of Female Leaders{\textquoteright} Issue Selling Strategies},
	year = {2015},
	month = {2015},
	address = {Vancouver, BC, Canada},
	keywords = {Management},
	author = {Joshi,Aparna and Humphrey,Stephen and Houston,Lawrence and Dwivedi,Priyanka}
}
@article {1979091,
	title = {Black Sensitivity versus Adaptivity to White Service Providers{\textquoteright} Inauthenticity},
	year = {2014},
	month = {2014},
	address = {Honolulu, HI},
	keywords = {Management},
	author = {Houston,Lawrence and Grandey,Alicia A. and Sawyer,Katina}
}
@article {1971486,
	title = {A Meta-analytic Comparison of Self- and Other-Reported Organizational Citizenship Behavior.},
	journal = {Journal of Organizational Behavior},
	volume = {35},
	year = {2014},
	month = {2014},
	pages = {547-574},
	keywords = {Management},
	author = {Carpenter,Nichelle and Berry,Christopher and Houston,Lawrence}
}
@article {1979096,
	title = {Keepin{\textquoteright} it real: Race, Emotional Labor, and Service Performance},
	year = {2013},
	month = {2013},
	address = {Houston, TX.},
	keywords = {Management},
	author = {Grandey,Alicia A. and Houston,Lawrence}
}
@article {1971491,
	title = {What We Don{\textquoteright}t Know Can Hurt Us: A Call for Stereotype-Congruent Impression Management Tactics},
	journal = {Industrial and Organizational Psychology-Perspectives on Science and Practice},
	volume = {6},
	year = {2013},
	month = {2013},
	pages = {433-437},
	keywords = {Management},
	author = {Houston,Lawrence and Grandey,Alicia A.}
}
@article {1979106,
	title = {A Meta Analytic Comparison of Self  and Other Reported Organizational Citizenship Behavior},
	year = {2012},
	month = {2012},
	address = {San Diego, CA.},
	keywords = {Management},
	author = {Carpenter,Nichelle and Houston,Lawrence and Berry,Chris}
}
@article {1979101,
	title = {Socialized inauthenticity: The Impact of Unit Surface Acting Norms on Individual Surface},
	year = {2012},
	month = {2012},
	address = {Boston, MA},
	keywords = {Management},
	author = {Houston,Lawrence and Maneotis,Sari and Grandey,Alicia A.}
}
@article {1971496,
	title = {General Factor Loadings and Specific Effects of the Differential Ability Scales, Second Edition Composites},
	journal = {School Psychology Quarterly},
	volume = {26},
	year = {2011},
	month = {2011},
	pages = {108},
	keywords = {Management},
	author = {Maynard,Jennifer L. and Floyd,Randy G. and Acklie,Teresa J. and Houston,Lawrence}
}
@article {1979111,
	title = {General Factor Loadings and Specific Effects of the Differential Ability Scales, Second Edition Composites},
	year = {2010},
	month = {2010},
	address = {Chicago, IL},
	keywords = {Management},
	author = {Floyd,Randy and Maynard,Jennifer and McGaughey,Theresa and Houston,Lawrence}
}
