@article {1979586,
	title = {Consumer research in an era of omnichannel retailing.},
	year = {2012},
	month = {2012},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,Minjeong}
}
@article {1979601,
	title = {Consumer Misbehavior on Black Friday: A Process Model},
	year = {2011},
	month = {2011},
	address = {Philadelphia, PA},
	keywords = {Design Program, Merchandising Management},
	author = {Lennon,S and Kim,Minjeong and Lee,J and Johnson,K.K.P.}
}
@article {1979631,
	title = {Consumer misbehavior on Black Friday: Individual and situational antecedents.},
	year = {2010},
	month = {2010},
	address = {Montreal, Canada},
	keywords = {Design Program, Merchandising Management},
	author = {Lennon,S and Lee,J and Kim,Minjeong and Johnson,K.K.P.}
}
@article {1979666,
	title = {A consumer perspective of service failure and recovery in online retailing in the U.S},
	year = {2010},
	month = {2010},
	address = {Seoul, Korea},
	keywords = {Design Program, Merchandising Management},
	author = {Park,M and Kim,Minjeong}
}
@article {1979691,
	title = {Consumer responses to online service quality: An E-A-S-QUAL approach},
	year = {2008},
	month = {2008},
	address = {Chicago, IL},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,J and Kim,Minjeong and Lennon,S}
}
@article {1979721,
	title = {A consumer perspective of buying environment characteristics in the context of e-services},
	year = {2007},
	month = {2007},
	address = {Los Angeles, California},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,J and Kim,Minjeong and Kandampully,J}
}
@article {1979811,
	title = {Consumer response to product unavailability in online shopping},
	year = {2004},
	month = {2004},
	address = {Portland, Oregon},
	keywords = {Design Program, Merchandising Management},
	author = {Kim,Minjeong and Lennon,S}
}
