@article {1980166,
	title = {Intercustomer Relationships and Service Experiences: An Empirical Exploration},
	year = {2002},
	month = {2002},
	address = {Chicago, IL},
	keywords = {Marketing},
	author = {Koenig,Hal and McAlexander,Jim}
}
@article {1981526,
	title = {Interpersonal Relationships Within the Context of the Commercial Marketplace},
	year = {1996},
	month = {1996},
	keywords = {Marketing},
	author = {McAlexander,Jim and Schouten,John W.}
}
