@article {1974656,
	title = {Policy Decisions and Modal Choice: An Example from the European Union},
	journal = {Transportation Journal},
	volume = {44},
	year = {2005},
	month = {2005},
	pages = {33-44},
	keywords = {OSU-Cascades, Supply Chain},
	author = {Ribbink,Dina and van Riel,A. C.R. and Semeijn,J.}
}
@conference {1974666,
	title = {Comfort Your Customers: Trust, Assurance and Loyalty on the Internet},
	booktitle = {Karlstad University Press},
	year = {2004},
	month = {2004},
	pages = {47-55},
	keywords = {OSU-Cascades, Supply Chain},
	author = {Ribbink,Dina and van Riel,A. C.R. and Liljander,V. and Lemmink,J.}
}
@article {1974661,
	title = {Comfort Your Online Customer: Quality, Trust and Loyalty on the Internet},
	journal = {Managing Service Quality},
	volume = {14},
	year = {2004},
	month = {2004},
	pages = {445-456},
	keywords = {OSU-Cascades, Supply Chain},
	author = {Ribbink,Dina and van Riel,A. C.R. and Liljander,V. and Streukens,S.}
}
