M.  Montoya, Massey, A. P., and Lockwood, N. S., ?3D Collaborative Virtual Environments: Exploring the Link between Collaborative Behaviors and Team Performance?, Decision Sciences, vol. 42, no. 1, pp. 451-476, 2011.

M.  Montoya, Massey, A. P., and Khatri, V., ?Connecting IT Service Operations to Service Marketing Practices?, Decision Sciences, vol. 26, no. 4, pp. 65-85, 2010.

M.  Montoya, Massey, A. P., Hung, C., and Crisp, B., ?Can you Hear Me Now? Communication in Virtual Product Development Teams?, Journal of Product Innovation Management, vol. 26, no. 2, pp. 139-155, 2009.

A. P.  Massey, Khatri, V., and Montoya, M., ?Usability of Online Services: The Role of Technology Readiness and Context?, Decision Sciences, vol. 38, no. 2, pp. 277-308, 2007.

A. P.  Massey and Montoya, M., ?Unraveling the Temporal Fabric of the Knowledge Conversion Process: A Dynamic Theory of Media Selection and Use?, MIS Quarterly, vol. 30, no. 1, pp. 99-114, 2006.

A. P.  Massey, Montoya, M., and O'Driscoll, T., ?Human Performance Technology and Knowledge Management: A Case Study?, Performance Improvement Quarterly, vol. 18, no. 2, pp. 37-55, 2005.

A. P.  Massey, Montoya, M., and Hung, Y., ?Because Time Matters: Temporal Coordination in Global Virtual Project Teams?, Journal of Management Information Systems, vol. 19, no. 4, pp. 129-156, 2003.

P. Y. K.  Chau, Cole, M., Massey, A. P., Montoya, M., and O'Keefe, R. M., ?Cultural Differences in the Online Behavior of Consumers?, Communications of the ACM, vol. 45, no. 10, pp. 138-143, 2002.

S. A.  Brown, Massey, A. P., Montoya, M., and Burkman, J. R., ?Do I Really Have To? User Acceptance of Mandated Technology?, European Journal of Information Systems, vol. 11, no. 4, pp. 283-295, 2002.

A. P.  Massey, Montoya, M., and O'Driscoll, T. M., ?Knowledge Management in Pursuit of Performance: Insigts from Nortel Networks?, MIS Quarterly, vol. 26, no. 3, pp. 269-290, 2002.

A. P.  Massey, Montoya, M., and O'Driscoll, T. M., ?Performance-centered Design of Knowledge-intensive Processes?, Journal of Management Information Systems, vol. 18, no. 4, pp. 37-59, 2002.

A. P.  Massey, Montoya, M., Hung, C., and Ramesh, V., ?Cultural Perceptions of Task-Technology Fit?, Communications of the ACM, vol. 44, no. 12, pp. 83-84, 2001.

A. P.  Massey, Montoya, M., and Holcom, K., ?Reengineering the Customer Relationship: Leveraging Knowledge Assets at IBM?, Decision Support Systems, vol. 32, no. 2, pp. 155-170, 2001.

R. M.  O'Keefe, Cole, M., Chau, P., Massey, A. P., Montoya, M., and Perry, M., ?From the User Interface to the Customer Interface: Results from a Global Experiment?, International Journal of Human-Computer Studies, vol. 53, no. 4, pp. 611-628, 2000.

M.  Montoya, Massey, A. P., and Clapper, D., ?On-Line Focus Groups: Conceptual Issues and A Research Tool?, European Journal of Marketing, vol. 32, no. 7/8, pp. 45-54, 1998.